Frequently Asked Questions
Everything you need to know about your Conan Gray official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items will ship according to the date listed on the product page.
What is the return policy for apparel?
We accept returns and exchanges on unworn and unwashed clothing within 30 days of delivery. Items must have original tags attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my official merch?
To preserve the quality of the prints and fabrics, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.
Can I change my shipping address after placing an order?
Address changes can only be made before an order begins processing. Please contact our support team immediately with your order number if you need to update your details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.